Purchases of products/services from us are FINAL and NON-REFUNDABLE. Cancellation (before order has shipped) of any individual component contained within a product package will require the remaining items to be charged at full retail value. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.

IdeaLabs LLC (hereinafter referred to as "we" and/or "us") operates FOB shipping point, freight prepaid. This means that the responsibility for the goods transfers from us to buyer (hereinafter referred to as "you") the moment the package leaves our warehouse. Therefore we are NOT responsible for delays, losses, damages, thefts, confiscations, additional postal fees in transit or at destination, taxes, etc. This list of events we are NOT responsible for is incomplete and may change at any time. All claims about missing / damaged / delayed / confiscated / modified merchandise must be made directly with the shipping carrier, NOT us. You should buy shipping insurance if you feel you need it, please contact us if you decide to insure your package. A processed order usually ships within five business days unless noted, and we make a best effort to ship within one business day. For temporarily out of stock items or delayed shipments, you will be contacted by e-mail or telephone. Our website does not display quantities available because the turnover is continuous. If an item is permanently unavailable or discontinued, the charge will be voided or a complete refund will be made to your card. We will notify you if this occurs. Unless otherwise noted, all items ship directly from our warehouse in Washington, DC. In the near future, some items may start shipping from our off-site warehouses in Europe and Asia. There is a default shipping method/carrier (e.g. USPS) for both domestic (within US) and international packages. There are alternative shipping method/carrier options (DHL, FedEx, UPS, etc) available on a case-by-case basis. Generally, the costs for the alternative shipping methods/carriers are much higher than the default one (USPS) so unless you have a good reason to change the method/carrier please do not do so. Premature optimization is the root of all evil. Contact us via e-mail for alternative shipping method / carrier, special orders or larger orders that you think warrant an insurance. Our automatic shipping quote tool does not take into consideration OVERSIZED items, therefore extra charges apply to large/odd size boxes. All shipments are sent prepaid. If the estimated shipping/handling charges substantially exceed actual costs, we will contact you. For international orders, actual shipping may exceed estimates. We contact customers about shipping surcharges and reserve the right to assess these additional charges. Surcharges can include FedEx/UPS/DHL address correction fees billed to us when customers give incomplete or inaccurate addresses. Delivery confirmation numbers and tracking numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed. E-mails are sometimes blocked by anti-spam software from some e-mail services. Add Ecwid.com as an acceptable sender. If you did not receive a tracking number within a few days of placing an order please check your spam filter/folder first before you contact us. IdeaLabs LLC will not be responsible under any circumstances for lost or stolen packages once proof of delivery has been received through the online tracking system provided by USPS or the other shipping vendors. This also includes non-electronic proof of delivery such as certified mail signed delivery statement or signed receipt statement.

It is the sole responsibility of the client/buyer to ensure that the items ordered from our online store are permissible for mailing/receipt in the destination country. We assume absolutely no responsibility for issues arising due to ordering prohibited/restricted items and any subsequent customs/legal issues in the destination or transit countries. We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs regulations, fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order MAY be returned and you will not receive a refund for shipment costs. If a package is lost in transit, confiscated by authorities, damaged, stolen, etc we are NOT responsible and the issue should be taken up with the local postal, custom, and law enforcement authorities. Again, once a package is shipped we have no responsibility for it and we will offer no refund if something happens to it after shipping. If the package is returned to us as undeliverable, please contact us to discuss what can be done to send it again. In the event of lost, confiscated, or misdelivered package IdeaLabs may be willing to re-send ONCE the item(s) from the original order as free replacement(s) provided the client is willing to cover the postal costs for the re-shipping. If the client is not willing to cover the costs of re-shipping, IdeaLabs considers the matter closed and its vendor obligations fulfilled, as outlined in both Visa/MasterCard cardholder agreements as well as regulations/recommendations published by the Universal Postal Union (UPU) and USPS. IdeaLabs responsibilities for International shipments are guided by regulations/recommendations provided by UPU, and responsibilities for domestic (US) shipments are guided by regulations/recommendations provided by USPS.